Frequently Asked Questions (FAQ)

Q. Why my profile is not approved yet? Its showing Under Screening.

You should provide all the information in your profile, contact information of parents/guardians is a must for verification, a complete profile always gets approved faster. We don't contact or verify incomplete profiles or profiles with fake information. Also, we approve each and every profile after verification, this may take some time. Even if you feel that you have all the information is correct and it's not approved yet, please use the contact us page to report.

Q. I have profile with and received interest from other member, how to proceed now?


Q. I have an active profile, how to proceed now?

You can send/receive Express Interest to profiles. This will help you to shortlist profiles for further process. You can also receive Custom Message from other paid members seeking further information or contact numbers to proceed.

Q. Do I need to pay any charges for profile with

NO, it's not necessary to pay any charges for your profile. You can receive messages from other paid members and you can respond to them accordingly. So, there is no need to pay for this. One of the members should be paid to proceed further.

Q. The member accepted my request of interest, what to do now?

One of the members should be paid to proceed further. So, you can check their status, if they are free then you have to go for membership if you are keen to contact them.

Q. Can you provide contact information of the members?

NO, we do not provide any information of any member directly. You have to follow the online rules of the site to proceed. We have selected this way to safeguard the privacy of our members.

Q. We are not getting responses, what's wrong?

There are different reasons for not getting responses. But, you should complete your profile with all necessary information which helps others to know more about you, respond to requests you receive times, log in to your profile periodically as that helps to list your profile on top.

Q. Why my updated photo is not displaying in the profile/album?

We approve each photo before adding it to your profile so this may take some time. Even if it's not updated please use the contact us page to report.

Q. I want to apply for paid membership, what to do?

Please check the Membership page for different plans based on duration and other additional services of your choice. You can select the Online or Offline mode of payment. In online you can pay through credit card/debit card/bank transfer, Payment Wallets, UPI and in Offline mode, you will be provided with our bank information for NEFT/RTGS.

Q. I have deposited the cheque in your account but my profile is still showing as a free member, why?

Membership paid through online methods gets updated immediately while in case of offline more we approve after receiving payment confirmation from the bank. Also, fill the membership form to provide cheque information so that we can track your payment.

Q. I want to know contact numbers, how to get it?

We do not provide any information directly to any member whether it's FREE/PAID. You can take additional service of contact number to know the contact information but please note that it also depends on the member's privacy setting. So please check the privacy setting of that member before buying these additional services. Please check the membership page thoroughly before making payment.

Q. I have sent an Interest/Message to the member but he/she is not responding, what to do?

Everybody advised to log in periodically to their profile to check pending requests and respond accordingly. We send them Emails and SMS to remind them of any such pending request. Even if you think it's taking too long then please use the contact us page to report.

Q. What I can do as a free member?

A free member can show interest in the matching profiles. Also, they can receive/reply to messages from paid members.

Q. I have paid membership but I am not able to see contact numbers, why?

It mentioned very clear on the membership page that you will not be able to see the contact information of any member. Basic paid membership will allow you to send custom messages to other members. There are different plans based on duration. There is one additional service of Contact Numbers, check its information carefully on the membership page or send us your query using the contact us page.

Q. I am not able to Express Interest in some of the profiles, why?

You can't send Interest to every member, it depends on the other member's partner preference. So based on the partner preference he/she has provided you will be able to Express Interest. But, we are not matching each and every minor information. Even if you think that they can consider your request then you have to go for Paid membership where you will be able to send the messages to request them for consideration.

Q. What I can provide in the custom message?

You can provide your contact information (Phone Numbers, Mobile Numbers, or Email ID), you can ask for any further details on your email ID or phone. We do not reply to any message our self but we keep eye on every message for any misuse of our system.

Q. Do you have office or representatives in other cities of India?

No. We do not have any branches or representatives outside of our main office in Udaipur (Rajasthan). We are currently providing these services through our website only, with no personal guidance or a representative appointed by us.

Q. How we can pay for the paid membership with

We accept payment through our website only. There is an online payment option available that accepts all major cards, net banking, wallets, UPI, and other popular payment methods. If you can not pay online then you can select another method after placing your order. Our account name is, DO NOT DEPOSIT if anybody gives you any other bank details.

In case of any further question or query please do write us at